Adhering to the business philosophy of focusing on customers' needs and aiming at customers' satisfaction, the company continues to innovate in management, technology, products, engineering, services and other aspects, surpass itself, provide users with high-quality products and better services that meet the requirements, and continue to serve the intelligent construction of electric power in China!
In line with the concept of "quality first, service first, integrity first", we wholeheartedly provide users with high-quality products with good prices.
China Hongzhou Carbon Co., Ltd. is the largest backbone enterprise in the carbon base in North China. It is subordinate to graphite electrode Co., Ltd. (No. 1 graphite factory), graphite products Co., Ltd. (No. 2 graphite factory) and graphite material recycling Co., Ltd. (No. 3 graphite factory). It is located at the junction of Hebei, Shanxi, Shandong and Henan provinces. It is adjacent to Beijing Zhuhai Expressway and Beijing Guangzhou railway in the west, with developed transportation.
Our enterprise has a complete set of science and technology quality control. We provide various ordinary graphite electrodes, high-power graphite electrodes, impregnated graphite electrodes, deep processing of graphite products, manufacturing graphite parts for quartz devices, graphite sheets, graphite heaters and crucibles for pulling single crystals, graphite crucibles for melting metals (alloys), graphite molds, graphite crystallizers, graphite sealing rings, graphite rods, graphite blocks, graphite rings and graphite sleeves, Self lubricating talc bearing management system, other graphite products customized according to customer requirements, etc.
With high-quality production process, good production environment, advanced equipment and facilities, the products are sold all over China and abroad, and enjoy a reputation among customers for high-quality service and quality. We sincerely hope that all companies in the society can contact us
Service commitment:
1、 7 × 24 hot line: the company's headquarters and provincial sales departments have set up a service hotline 24 hours a day, 7 days a week, to solve the problems raised by users at any time by using the remote diagnosis function.
2. Whole process services: our company will provide the whole process services such as engineering design, product supervision, inspection, installation, commissioning, acceptance, performance acceptance test, operation, maintenance and other corresponding technical guidance, technical cooperation and technical training related to the contract equipment.
3. Installation training: send sufficient technical service personnel with engineering experience to the site for technical services according to the actual installation requirements of the customer, and be responsible for solving the manufacturing quality and performance problems found in the installation, commissioning and trial operation of the contract equipment. The technical performance, operation methods, problems needing attention in use and common troubleshooting methods of the products can be explained and trained according to the needs of the user.
4. On site service: in case of quality problems in the construction and operation of products, the company will respond within 1 hour, send experienced technical engineers to the site within 24 hours according to the distance of the location, and submit solutions within 3 working days to ensure reasonable and satisfactory results to users
5. Upgrade service: when the version of the system is upgraded, our company will provide a full set of upgrade services free of charge to ensure the continued use of the product. Upgrade services include: data backup; Application upgrade; Database upgrade; Data recovery; Upgrade training guidance, etc.
6. Regular maintenance: during the service life of the product, our company will regularly monitor the use of the product remotely or on site, carry out preventive maintenance, and report the results to the customer.